August 18, 2020
Top 3 Nursing Challenges of 2020
By Suzanne Crincoli MSN, RN, Vice President of Clinical Quality

Read the full Executive Brief: Top 3 Nursing Challenges of 2020

Now more than ever nurse executives are challenged with maintaining high quality patient care while also caring for the nurses whose job it is to deliver that care. For years, nurses have cared for the most vulnerable in our population, today the need for resources to close care gaps is critical. Although the COVID-19 pandemic has brought great challenges, the need for innovation in our healthcare system has never been greater. I joined the healthChannels team as a consultant in 2017 to specifically address the challenges faced by nurses and organizations. I’m driven by the opportunity to work alongside a group of executives that really care about how patients are cared for, along with the ability to give clinicians the time they need to achieve the value-based care goals we have long talked about.

During my years as an emergency room staff nurse, the most difficult part of my practice was ensuring I could spend the appropriate time with my patients when they needed me. There was never enough time – or enough help – to achieve that goal. As a nursing administrator, many of the staff nurses expressed the same challenges encouraging me to continue on my journey toward finding a solution. As a Ph.D.-c candidate, my research is focused on health promotion, as well as factors influencing differential organizational support for nursing practice within acute care hospitals.

Re-imagining the nursing care model has been a conversation many nurse leaders often discuss. Today, in the midst of a global pandemic, the time to change has become even more pressing. We have developed a toolkit to help our partners address the biggest challenges of 2020 – nurse turnover, overtime, and improving the quality of care our patients receive. We hope that you will continue to visit our Learning Center and encourage you to use these toolkits to assist in guiding your organization toward better efficiency and optimal patient care. We will unpack solutions to these challenges in future briefs as part of our Innovation & Excellence Series.

I welcome the opportunity to discuss potential solutions that may help your practice. You can reach me at

Read the full Executive Brief

Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

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Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.

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While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

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