The Future of Healthcare

Today, more than ever, the healthcare industry is looking for innovative strategies that will help care teams provide more efficient and personalized care to patients. As part of the HealthChannels family, SoundLines is uniquely positioned to pair cutting edge technology with specialized labor to help optimize care delivery. 

We’re working with healthcare leaders to develop new strategies, whether affordable team-based flex models for emergency departments, or comprehensive administrative and navigation support for ambulatory care.


Comprehensive Technology & Labor Support

Our vision is to utilize machine learning technology, paired with integrated virtual and in-person labor, to provide full-service support that allows care teams to work top-of-license. Strategies are tailored specific to care settings, and address the full patient experience. 

For example, in outpatient clinics, Population Health Assistants (PHAs) – whether virtual or in-person – help support pre-visit planning as they identify care gaps such as quality measures, look for RAF/HCC opportunities, and communicate all needs to the care team prior to visits. During the patient visit, Speke supports in-room ambient documentation while PHAs complete other ancillary tasks, such as review of patient needs and other care team support. Post-visit, the PHA reviews and schedules referrals, ensures all care gaps and quality measure documentation is complete, provides SDoH strategy support, completes care plan check-ins, and more.

Models like these are tailored across care settings, and designed to meet the specific needs of each care team. To learn more about how we’re preparing care teams for the next era of healthcare, reach out to us at

Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.

Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained in-person and virtual medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.