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Modern Healthcare

Virtual scribes help physicians document patient visits from afar

May 30, 2020

A recent Modern Healthcare article examines the increased use of virtual medical scribe solutions in the midst of the COVID-19 pandemic. The article interviews Dr. Michael Murphy, CEO of SoundLines, and parent company HealthChannels. Murphy notes how virtual scribes services have increased threefold during the pandemic.

The article features the experience of a SoundLines and ScribeAmerica partner, Paul Travlos, senior administrative director for cardiothoracic surgery at Northwell Health. Travlos describes how Speke allows the department to enjoy the benefits of a scribe without putting them in harm's way due to the COVID-19 pandemic. He highlights the financial benefits noting, "'There’s less chance of having any of the notes getting rejected from insurance because (they were) missing vital information.'" Along with the coding improvements, providers have been able to see more patients, helping to offset the cost of the program. 

Read the full article at the link below (subscription may be required).

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As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

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Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators assess their schedules, and ensure appointment compliance.

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While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

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